Shipping Policy
Shipping Policy
At Alizua, we’re committed to delivering your order as quickly and safely as possible, no matter where you are in the world.
1. Order Processing Time
All Alizua dresses are made-to-order. Processing time depends on the style:
- Standard styles: 3–5 business days
-
Complex styles (intricate beading, lace, or multi-layer designs): 5–10 business days
- During peak seasons, processing may take an additional 2–3 business days. You will receive an email with tracking info once your order ships.
2. Shipping Time & Delivery Estimates
Total Delivery Time = Processing Time (5–7 business days) + Shipping Time (7–15 business days for standard). Most orders arrive within 12–22 business days. Expedited shipping: 4–7 business days after dispatch.
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| USA / Canada / Mexico | 5–12 business days | 4–7 business days |
| Western Europe | 5–12 business days | 4–7 business days |
| Eastern & Northern Europe | 5–12 business days | 4–7 business days |
| Australia / New Zealand | 5–12 business days | 4–7 business days |
| Asia (Japan, Korea, SEA, etc.) | 5–12 business days | 4–7 business days |
| South America | 7–15 business days | Not Available |
| Africa | 7–15 business days | Not Available |
Note:Delivery times are estimates and may vary due to customs clearance, weather, or courier delays. We cannot guarantee exact delivery dates.
3. Shipping Fees
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| USA / Canada / Mexico | $12.99 (Free over $99) | $25.99 |
| Western Europe | $12.99 (Free over $99) | $25.99 |
| Eastern & Northern Europe | $12.99 (Free over $99) | $25.99 |
| Australia / New Zealand | $12.99 (Free over $99) | $25.99 |
| Asia (Japan, Korea, SEA, etc.) | $12.99 (Free over $99) | $25.99 |
| South America | $19.99 (No Free Shipping) | Not Available |
| Africa | $29.99 (No Free Shipping) | Not Available |
4. Tracking Information
- Order Tracking: Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system. If you haven't received a tracking email within 7 business days of placing your order, contact us at support@alizua.com.
- Track via 17track.net or your local carrier’s site.
5. Delivery Issues
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Customs Delays: Occasionally, customs clearance may take longer than expected, which is outside our direct control. However, we will provide all necessary documentation and assist with the clearance process to minimize delays. If your order is held in customs, please contact us and we will help follow up.
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Address Changes: You may request an address change anytime before your order ships by emailing support@alizua.com. We will update the address at no extra cost if the order has not been dispatched. Once your order has shipped, we cannot guarantee address changes, but we will do our best to intercept the package with the carrier. If the package is returned to us due to an incorrect or undeliverable address, you will be responsible for the reshipping cost.
- Marked "Delivered" but Not Received: If tracking shows "delivered" but you have not received your package, please first check with family members, neighbors, building management, or safe locations such as your porch, mailbox, or parcel locker. If you purchased shipping protection, contact us and your order is covered by shipping protection.
- Lost/Damaged Packages: Refuse delivery if damaged and contact us immediately.
📧 Need Help?
Email: support@alizua.com
Service Hours: Mon–Fri, 8:00–18:00 (GMT+8)
