Shipping Policy
Shipping Policy
At Alizua, we’re committed to delivering your order as quickly and safely as possible, no matter where you are in the world.
1. Order Processing Time
-
Regular Items: 3–5 business days
- Special: 5–10 business days
2. Shipping Time & Delivery Estimates
Total Delivery Time = Processing Time + Shipping Time
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| USA / Canada / Mexico | 5–12 business days | 4–7 business days |
| Western Europe | 5–12 business days | 4–7 business days |
| Eastern & Northern Europe | 5–12 business days | 4–7 business days |
| Australia / New Zealand | 5–12 business days | 4–7 business days |
| Asia (Japan, Korea, SEA, etc.) | 5–12 business days | 4–7 business days |
| South America | 7–15 business days | Not Available |
| Africa | 7–15 business days | Not Available |
Note: Delivery times are estimates and may vary due to customs, weather, or courier delays.
3. Shipping Fees
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| USA / Canada / Mexico | $12.99 (Free over $99) | $25.99 |
| Western Europe | $12.99 (Free over $99) | $25.99 |
| Eastern & Northern Europe | $12.99 (Free over $99) | $25.99 |
| Australia / New Zealand | $12.99 (Free over $99) | $25.99 |
| Asia (Japan, Korea, SEA, etc.) | $12.99 (Free over $99) | $25.99 |
| South America | $19.99 (No Free Shipping) | Not Available |
| Africa | $29.99 (No Free Shipping) | Not Available |
⚠️ Special Notice: Some remote or restricted regions may incur additional surcharges. Final shipping cost will be shown at checkout.
4. Tracking Information
- Tracking numbers provided via email once your order ships.
- Track via 17track.net or your local carrier’s site.
5. Delivery Issues
-
Customs Delays: We are not responsible for customs clearance delays.
-
Incorrect Address: Please confirm your shipping details carefully.
- Lost/Damaged Packages: Refuse delivery if damaged and contact us immediately.
📧 Need Help?
Email: support@alizua.com
Service Hours: Mon–Fri, 8:00–18:00 (GMT+8)
